7 day returns. Buyer pays for return shipping. Returns are only accepted on unused products.
All items that were found broken during shipping will be replaced with the same item. Photographs of the item and package must be documented before an item replacement will be sent. Smoke Klub must be informed of the issue within 48 hour of the customer receiving delivery.
Please contact us for further instructions.
Contact Smoke Klub to start the RMA process.
If approved, you will be given an RMA #
- Provide reason for return. Personal preference, broken item, etc.
- Provide a photo of the unused or broken item.
- Pack the item back into the packaging that came with your product
- Write the RMA # on the packaging
When we receive the item and is processed.
We can then issue a refund within 2 business days.